Standard Logistics by parcel service

Depending on the warranty service regarding the product, the service will tak eplace according to the following means:

Pickup-Repair-Return (onsite collect & return)
This kind of service is handled by parcel-service. This means, that the end user must keep the defect device ready for pick-up. If possible the device should be packed in original cartboard box. If no original packaging is available, the customer can order a special flight-case for transport to pack the defect device in a secure way. In doing so the defect device will be packed in a secure way. Due to this procedure, the risk of transport damage can be highly reduced. The defect device will be brought to our repair center and returned to the customer after repair.

Pickup-Swap (onsite-Service)
This kind of service is handled by a parcel-service too, but differently. This means, that the end user must keep the defect ready for pick-up. If possible the device should be packed in the original cardboard box. If original packing is no available, the customer can order a cardboard box, thus being able to pack the defect device in a secure way. The defect device will be brought to our repair center. After the arrival, the income check and power-on-test, which will progress at the same day, a swap unit will leave our warehouse and sent to the customer. Remark: most efficient, cost economic and reliable service

Single Swap (onsite-Service)
This kind of service is handled by a parcel-service too, but in a different way. This means that the end user must keep the defect device unpacked. The parcel-service delivers the replacement to the customer and the customer uses the packaging material from the replacement to pack the defect device. The defect device will be picked up and sent to our repair center.

Return to Base (RTB: Send-in, Repair & Return)

With this service the end user must pack and send the defect device to our repair center on his own expense. The defect device will be repaired in our repair centre and afterwards sent back to the end user.